SAP FSM and SAP S/4HANA Service take service at FrigorTec to a whole new level.
Sectors: Machinery and plant manufacturing
Processes: Service & Support
References: FrigorTec GmbH
For over 60 years, FrigorTec has been developing and manufacturing grain cooling units, crane air conditioning units, cooling solutions for battery containers and the hydrogen industry, hay dryers and insect heat treatment units that are used in over 100 countries worldwide. The company attaches a great deal of importance to high quality standards, which also necessitate seamless service delivery. To ensure this in the long term, FrigorTec is transitioning from SAP CS and Microsoft Excel to SAP S/4HANA Service with SAP Field Service Management, seamlessly integrating with its existing ERP system.
Sector: Mechanical engineering / refrigeration technology
Production sites: Amtzell
Products: Grain cooling units, crane air conditioning units, cooling solutions for battery containers and the hydrogen industry, hay dryers, insect heat treatment units
Employees: Approx. 100
Website: www.frigortec.com
Objectives: More efficient service processes
- Greater planning reliability
- Greater transparency
- Fast billing
- Digital time tracking
- Improved controlling
- Just-in-time material posting
SAP S/4HANA Service with SAP FSM – scope of implementation
- Integration with existing ERP System
- S/4HANA Service
- Fiori interface
- SAP Field Service Management
- Digital planning board
- Technician app
Effects / Benefits
- End-to-end service process
- Improved planning due to advance order entry
- Digital and system-supported dispatching
- Technician support and management due to checklists
- Paperless process
- Automated billing
Project Duration
- From project kick-off to go-live in just eight months!
“Together with our partner ORBIS, we rolled out SAP S/4HANA Service with SAP Field Service Management in just eight months, elevating our service to the next level. With faster response times to service requests, digital processing and documentation, plus access to documents even while on the go, we have laid an important foundation for the future,” remarked Ralph E. Kolb (CEO of FrigorTec GmbH).
Ralph E. Kolb, CEO of FrigorTec GmbH
